Disruptive Behavior and Workplace Incivility

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Disruptive Behavior and Workplace Incivility

AANA Resources

"The spiral of incivility and disruptive behavior can escalate to violence. Workplaces that ignore or unconsciously perpetuate incivility contribute to both immediate and long-term consequences for individuals and the organizations" according to Sandy Tunajek, CRNA, DNP. Dr. Tunajek authored two Wellness Milestones articles on the escalating concerns about vertical violence and options to reduce the hostile healthcare environments that this culture creates:

Workplace Incivility - Part I: Anger, Harassment, and Horizontal Violence
Workplace Incivility - Part II: Managing the Dilemma

AANA Health and Wellness related links: Workplace Wellness and Emotional and Mental Well-Being

Additional Resources

American Nurses Association: Bullying and Workplace Violence includes a brochure, tip cards, and CE modules.
Disruptive Behavior Specialist, Alan H. Rosenstein, MD, MBA, has written extensively on this issue. Follow this link to PDFs of over 25 of Dr. Rosenstein's articles.
Kaiser Health News: Hospitals Crack Down On Tirades By Angry Doctors. Article includes links to many resources on the importance of addressing disruptive behaviors.
The Joint Commission: 2009 regulations for "zero tolerance" of disruptive behaviors. See Sentinel Event Alert Issue 40: Behaviors The Undermine a Culture of Safety
United States Department of Labor, Occupational Safety and Health Administration: Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers

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