"The spiral of incivility and disruptive behavior can escalate to violence. Workplaces that ignore or unconsciously perpetuate incivility contribute to both immediate and long-term consequences for individuals and the organizations" according to Sandy Tunajek, CRNA, DNP. Dr. Tunajek authored two Wellness Milestones articles on the escalating concerns about vertical violence and options to reduce the hostile healthcare environments that this culture creates:
Workplace Incivility - Part I: Anger, Harassment, and Horizontal Violence
Workplace Incivility - Part II: Managing the Dilemma
See ISMP two part report (link below) on a 2013 national survey of intimidation in the workplace, which found a decline in organizational support in dealing with disrespectful behavior, and specific recommendations for addressing these destructive workplace behaviors.
AANA Professional Practice Position Statement 1.10: Workplace Violence and Disruptive Behavior
See also What can you do to improve your workplace wellness?
AANA Health and Wellness related links: Workplace Wellness and Emotional and Mental Well-Being